Our Services

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Business Process Management

Processes play a critical role in helping companies achieve their business strategy by aligning resources, technology and supporting structures towards the achievement of desired business outcomes and / or driving a competitive advantage.
Our customers can leverage the key differentiators of our BPM practice to achieve maximum business benefits in a short amount of time.


Business process improvement (BPI)

Every organisation has systems and procedures which define the “way we do things around here”. These are part of the culture, difficult to improve and make more efficient and effective.

Organisations increasingly look at all aspects of their business to drive down costs, maximise value and improve staff engagement. Business improvement consultancy selects the most appropriate tools and methods to achieve these goals, making both step change improvements and engendering a culture of continuous improvement.

Organizations must always search for new ways to deliver better customer experience, seize market opportunities, increase efficiency and productivity, enhance resource usage, improve quality and consistency and rapidly adapt to change.

CENTER ECM's approach focuses on understanding your business context and requirements that impact organisational processes. With our experienced consulting team and connected global network of thought-leaders and practitioners, we can help you identify problems and opportunities, as well as innovations and strategies that will embed genuine continuous process improvement.

Business Process Reengineering (BPR)

Business Process Reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. In Business Process Reengineering, companies start with a blank sheet of paper and rethink existing processes to deliver more value to the customer.

Business Process Reengineering (BPR) aims at cutting down enterprise costs and process redundancies, but unlike other process management techniques, it does so on a much broader scale.

Our team will review and analyze your current business processes with you to eliminate waste while creating more efficient processes that can be monitored and enforced.

To ensure successful implementation, adoption and sustainment of your new business processes post-launch, our team will develop workshops, train your associates and create training videos for continued training post-launch as your team evolves and changes over time.


Companies reduce organizational layers and eliminate unproductive activities in two key areas.  First, they redesign functional organizations into cross-functional teams. Second, they use technology to improve data dissemination and decision making.


CENTER ECM is BPM's consulting service company that helps visionary companies emphasize their strengths and elevate their brands.

Business Process Optimization (BPO)

Business process optimization refers to the improvement of individual or several workflows or processes. In contrast to production, however, no physically visible product is being processed here, but flows of information in the form of interfaces, documents, and so on. The main goals are to avoid waste in the process and achieve comprehensive optimization, working from the current process toward to the desired future process.


The business process optimization service gives you a wide range of benefits, including practical methods of moderation, the documentation of processes for using appropriate IT tools, and the identification of improvements and personalized consulting to add to the moderation-based approach. At the same time, business process optimization is always defined by a focus on efficiency and the integration of employees. Experience in practice shows that this results in better acceptance of the target process and thus faster implementation.

Your business processes are a vital part of your company's operations, especially when it comes to IT integration. Managing and increasing their efficiency through our business process optimization services can help you to ensure your organization isn’t wasting time and effort on continuing to use outdated or less efficient processes.

Business Process Optimization is a critical aspect of IT governance which leverages many different practices in order to optimize specific processes. These practices include business process management, change management, business analysis and project management methodologies.

We can help identify activities that don’t add value to your business, assess what more efficient options might be, and implement to save time and effort in the future.

Optimizing your business processes can help you to adapt to changes while improving your ability to deliver products or services. It will also help to ensure that your technology is aligned with your business goals to maximize your overall productivity.

Business Process Automation

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Process Automation (RPA)

Have you ever wanted to automate the repetitive tasks you do every day? Now you can, with RPA. The result is increased capacity and effective cost savings.

Robotic Process Automation (RPA) is a technique used to automate tasks that would otherwise need to be done by office staff. It homes in on repetitive, mundane tasks that can be done by machine. Work of this kind can be done cheaper, quicker and more reliably by machines than by people.

The robot works in the user interface exactly like a human. It runs in its own computer and performs the steps from there. Let your staff do what they are good at, and leave the repetitive stuff to a robot.

RPA is one of a number of technical trends affecting working conditions and human needs. We believe that RPA will be a driver of increased productivity at work.


Our process and case management solutions empower your people to work more efficiently, improve the orchestration of complex processes, and outperform your business goals with real-time business insight.

Contentum BPM Platform puts the business in direct control of their processes and fosters alignment between business and IT, resulting in tangible benefits for both.

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Business Process Management Solutions (BPMS)

BPMS bring technology into the equation by providing a platform to model, manage, optimize and rapidly adjust business processes. These technology solutions are toolkits for solving multiple process-related issues through automation, collaboration and visibility.

Workflow software simply routes tasks from person to person. An example of this would be a Document Review process, where a single document is routed from one person to the next. Once all interested people have reviewed the document, the process is complete. A Business Process Management Solutions (BPMS) takes workflow software to a whole new level.

Developing, building, automating, and integrating business processes with a BPMS allows a company to save time and reduce costs (optimizing day-to-day manual processes into easy to use, efficient, and traceable electronic processes). Conversely, taking the time to code and build the actual business rules engine and routing architecture takes your company's employees away from their core competency. CENTER ECM has nearly two decades of history and over 1,000 customers. CENTER ECM has thousands of processes under our belt to help you accelerate performance.

Enterprise Content Management (ECM)

CENTER ECM can assist organizations with implementing the ECM platform that best meets business requirements.

Implementing an ECM system can be an efficient solution to content problems. However, it can only reach its full potential of increased efficiency if the organization has effectively done the ground work prior to implementation. This means the organization knows the starting point and the desired state, in addition to dedicating enough time and resources for definition, implementation and follow up.

In an Enterprise Content Management project, just like any other project, it is important to set up the basic expectations and to understand what the organization is attempting to do.

Even though an ECM implementation project typically includes new software that needs to be taken into use, it is NOT an IT project. An ECM implementation project will and should change the business processes, workflows, and most of all, employee behavior.


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